FAQS

It's normal to have questions when choosing to work with a psychologist.
If you can't find your question below, or you'd like to know more, please get in touch.

WHAT IS A MENTAL HEALTH CARE PLAN?

DO I NEED A MENTAL HEALTH CARE PLAN?

A Mental Health Care Plan (MHCP) is a document created with a GP to identify the issues you are facing, outline support needs, establish treatment goals, and plan for the management of your condition.

HOW DO I GET A MENTAL HEALTH CARE PLAN?

No, you do not need a Mental Health Care Plan to make an appointment. Without this, you will simply need to cover the full session fee out of pocket or claim with your Private Health Fund.

WHAT IS THE MEDICARE SAFETY NET?

To get a Mental Health Care Plan, you will need to see a GP. It is a common courtesy to make an extended appointment for this purpose, as a standard appointment is typically not long enough. Note that any GP can create a Mental Health Care Plan with you – you do not need to have a regular doctor.

The Medicare Safety Net is a scheme designed to reduce your medical expenses. Out of pocket expenses count towards your Medicare Safety Net threshold. Once you have reached the threshold, you will start to receive a higher Medicare benefit. Ashley's services count towards your Medicare Safety Net.

WHAT IS TELEHEALTH?

DO YOU OFFER TELEHEALTH?

Yes, Ashley offers both face-to-face and Teleheath appointments. When booking, simply select which type of appointment you would prefer from the drop down.

Telehealth refers to the delivery of healthcare services via telecommunication technologies. Simply, it refers to having your healthcare appointment conducted by phone or using video technology.

If you have booked a Telehealth Video appointment, you will be emailed your appointment details in advance, including a unique Zoom link. Simply click on this link at the time of your appointment. Alternatively, if you have booked a Telehealth Phone appointment, Ashley will call you at the time of your appointment. Please ensure you find a private space that is free from distractions for your appointment.

HOW DOES TELEHEALTH WORK?

HOW LONG IS MY APPOINTMENT?

All appointments are scheduled for approximately 50 minutes.